At Fayroz Design, we are committed to providing you with high-quality products and excellent customer service. However, please note that we do not accept returns or offer refunds unless the product is damaged due to our error.
Damaged Products
If you receive a damaged product as a result of our error, please contact us within 30 days of receiving your order. We will gladly replace the damaged item(s) at no additional cost to you. To initiate the return process, please contact us at zahraqubtan@gmail.com or call us at +968-7722-8774 and provide details about the damage along with any relevant photos.
Exclusions
Please note that our return and refund policy does not cover damages caused by mishandling or misuse of the product by the customer. Additionally, we do not offer refunds for shipping charges as they are beyond our control and handled by third-party carriers.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at zahraqubtan@gmail.com or call us at +968-7722-8774. We’re here to assist you and ensure your satisfaction with every purchase from Fayroz Design.
Thank you for your understanding and continued support.